Terms of Service

Last updated: 5 November 2026  ·  Effective date: 30 October 2026

1. Acceptance of terms

By accessing or using any GorroBoys service, including gorroboys.com, hub.gorroboys.com, and all associated software, APIs, and tools (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our Services.

These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and Raziela Business Solutions, a business registered in Ghana trading as GorroBoys (“GorroBoys”, “we”, “us”, or “our”). Raziela Business Solutions is the party that provides the Services and the only party liable under these Terms. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Our services

GorroBoys provides a WhatsApp automation platform and related digital products that allow businesses to automate customer communications, manage contacts, send broadcast messages, and integrate with third-party tools. The specific features available to you depend on your subscription plan.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice of material changes where possible. Your continued use of the Services after a change constitutes your acceptance of the updated Services.

2.1 Service uptime

We target 99.5% monthly uptime for the core messaging and automation platform. In the event of an extended outage, defined as more than 24 consecutive hours of verified platform unavailability, you may request a proportional service credit equal to the affected period, calculated against your monthly subscription fee. Credits are applied to your next billing cycle and are your sole remedy for service downtime. Scheduled maintenance communicated at least 24 hours in advance does not count towards downtime calculations.

2.2 Smart Website service

The Smart Website service is a design-and-build engagement. Delivery timelines are agreed at the time of purchase confirmation. Upon project completion and full payment, you receive ownership of the website files and any domain registered on your behalf. The embedded WhatsApp chat widget and AI assistant functionality require an active GorroBoys subscription to operate; these features will be suspended if your subscription lapses.

2.3 Website hosting, domains and support

Where we host or maintain a website for you, you are responsible for the accuracy and legality of the content published on it. We keep reasonable backups but do not guarantee recovery of content you have deleted. Domains are registered in your name where you ask us to; renewal fees for those domains are your responsibility unless we have agreed otherwise in writing. Support response times follow the plan or engagement you purchased.

3. Accounts and registration

To use the platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorised access to your account
• Take responsibility for all activity that occurs under your account
• Not share your account with or transfer it to any other person

You must be at least 18 years of age to create an account. We reserve the right to refuse registration or terminate accounts at our discretion.

4. Subscriptions and payments

4.1 Plans

Access to the platform requires a paid subscription. Plans are billed monthly. Each plan includes a defined number of WhatsApp numbers, sessions per month, chatbot flows, and other features as described on our pricing page.

4.2 Sessions

A “session” is a 24-hour conversation window with a single customer contact initiated via WhatsApp. Sessions are consumed as they occur and do not roll over between billing periods. If you exceed your plan’s session allowance, automated responses will pause until your plan renews or you upgrade.

4.3 Billing

Subscriptions are billed in advance at the start of each billing period. Payments are processed by our third-party payment providers (Stripe, PayPal). By subscribing, you authorise us to charge your payment method on a recurring monthly basis until you cancel.

4.4 Refunds

All payments are non-refundable except where required by applicable law or where a service credit is applicable under our uptime policy (see Section 2.1). If you cancel your subscription, you retain access to the Services until the end of your current billing period. No pro-rata refunds are provided for unused time. Smart Website projects that have commenced design or development work are non-refundable; cancellations before work begins are eligible for a full refund within 7 days of purchase.

4.5 Price changes

We may change subscription prices with 30 days’ notice. Continued use of the Services after the effective date of a price change constitutes your acceptance of the new price.

4.6 Third-party fees

Depending on the WhatsApp connectivity method used on your account, there may be additional fees charged by third-party providers. GorroBoys will notify you of any such fees applicable to your setup. These are separate from your GorroBoys subscription and billed independently.

5. Acceptable use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Send spam, unsolicited bulk messages, or messages to contacts who have not consented to receive communications from your business
• Use the Services to harass, threaten, or harm any individual
• Transmit content that is defamatory, fraudulent, obscene, or illegal under applicable law
• Attempt to gain unauthorised access to any part of the Services or third-party systems
• Reverse-engineer, decompile, or disassemble any part of the Services
• Use automated tools or scripts to scrape data from the platform
• Resell, sublicense, or otherwise commercialise the Services without our written consent
• Use the Services in a way that violates Meta’s WhatsApp Business Policy or Messaging Guidelines
• Use the AI assistant to generate, distribute, or automate the delivery of harmful, misleading, defamatory, or illegal content
• Attempt to manipulate, “jailbreak”, or bypass the AI system’s content policies through prompt engineering or any other means
• Present AI-generated responses as professional advice, medical, legal, financial, or otherwise, in contexts where such advice legally requires a licensed professional
• Misrepresent your identity or impersonate any person or entity

6. WhatsApp Business Policy compliance

Your use of GorroBoys to send WhatsApp messages must comply with Meta’s WhatsApp Business Policy and Messaging Policy at all times. You are responsible for:

• Obtaining proper consent from contacts before sending them messages
• Honouring opt-out requests promptly
• Sending only relevant, non-deceptive content
• Maintaining message quality ratings as required by Meta

GorroBoys is not liable for any suspension, restriction, or ban applied by Meta to your WhatsApp Business account as a result of your messaging practices.

6.2 Website content and third-party assets

You are responsible for ensuring that content, images, fonts, and other assets you supply for a website or campaign may lawfully be used, and that published content complies with applicable advertising standards and local law. GorroBoys is not liable for claims arising from content you supplied, nor for downtime caused by a third-party hosting, domain, or platform provider acting outside our control.

6.3 AI-generated content disclaimer

Automated responses generated by the AI assistant are based on the information you provide (knowledge base, FAQs, product data). GorroBoys does not guarantee the accuracy, completeness, or appropriateness of AI-generated responses. You are responsible for reviewing your assistant’s configuration and ensuring responses are suitable for your customers and compliant with applicable consumer protection laws.

7. Data and privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. As a user of the platform, you are the data controller for any customer data you process through our Services, and GorroBoys acts as a data processor on your behalf.

You warrant that you have a lawful basis for collecting and processing your customers’ personal data, including obtaining any required consents under applicable data protection laws (such as GDPR, NDPA Ghana, or POPIA South Africa).

8. Intellectual property

8.1 GorroBoys IP

All intellectual property in the Services, including the platform software, interface, branding, and documentation, is owned by GorroBoys or its licensors. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Services during the subscription period. No ownership rights are transferred.

8.2 Your content

You retain ownership of all content you upload to the platform, including knowledge base documents, chatbot flows, and contact data. By uploading content, you grant GorroBoys a limited licence to process and store that content solely to provide the Services to you.

8.3 Client names and logos

Unless we have agreed otherwise in writing, we may display the name and logo of your business on our website, in our marketing material and in proposals, to identify you as a customer of GorroBoys. We do not request separate permission for this each time. If you would rather we did not, email info@gorroboys.com and we will remove your logo from our website within 14 days and stop using it in new material, without affecting your subscription.

9. Limitation of liability

To the maximum extent permitted by applicable law:

• The Services are provided “as is” and “as available” without warranties of any kind, express or implied.
• GorroBoys does not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.
• GorroBoys shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of or inability to use the Services.
• GorroBoys’ total cumulative liability for any claims arising under these Terms shall not exceed the amount you paid to GorroBoys in the three months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability. In such jurisdictions, the above limitations apply to the extent permitted by law.

10. Termination

10.1 By you

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access to the Services until then.

10.2 By GorroBoys

We may suspend or terminate your account immediately and without notice if you breach these Terms, engage in fraudulent or harmful behaviour, or if we are required to do so by law. We may also terminate accounts that have been inactive for more than 12 months with 30 days’ prior notice.

10.3 Effect of termination

Upon termination, your right to use the Services ceases immediately. Your data will be retained for 30 days following termination, during which you may request an export. After 30 days, all data will be permanently deleted.

11. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice on our website and, where appropriate, by email at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the revised Terms.

12. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct negotiation for a period of 30 days.

13. Contact

If you have any questions about these Terms, please contact us:

GorroBoys
Email: legal@gorroboys.com
Website: gorroboys.com/contact