Got questions? We have answers.

GorroBoys is a digital product studio that builds AI-powered software for African businesses. Our flagship product is a WhatsApp automation platform that lets businesses run 24/7 AI-powered customer conversations from a central dashboard. We also build and operate several other digital products.

GorroBoys is designed for any business that uses WhatsApp to communicate with customers, which covers the vast majority of African businesses. This includes e-commerce stores, retail boutiques, service providers, restaurants, real estate agents, clinics, schools, and more. If customers message you on WhatsApp, GorroBoys can help you manage and automate those conversations.

Not at all. Our products are designed with African markets in mind, they work for any business anywhere in the world that relies on WhatsApp for customer communication. Businesses in the UK, Middle East, South Asia, and Southeast Asia all use WhatsApp heavily and can benefit from our platform.

gorroboys.com is our main website (the one you are reading now) where you can learn about our products, read our story, and contact us. hub.gorroboys.com is our SaaS platform where you log in to manage your WhatsApp automation, contacts, bots, and analytics.

Most businesses are live within 30 minutes. You sign up, connect your WhatsApp Business number, upload your product information and FAQs, and your bot is ready to go. The more detailed your knowledge base, the smarter your bot will be from day one.

No technical skills are required. The dashboard is designed to be used by business owners, not software developers. Connecting your WhatsApp number, building chatbot flows, uploading knowledge base documents, and sending broadcasts are all point-and-click operations. If you can use a smartphone, you can use GorroBoys.

You can use your existing WhatsApp Business number. However, the number must be registered as a WhatsApp Business account and must not currently be active on the WhatsApp Business app on a phone. We guide you through the setup process when you connect.

Yes. You can create a free account to explore the dashboard before purchasing a plan. To start automated conversations with real customers, you will need an active subscription. Contact us if you would like a guided demo before signing up.

A session is a 24-hour conversation window with a single customer contact. When a customer sends your WhatsApp number a message, a session opens. All messages exchanged within that 24-hour window count as one session. If the same customer messages again more than 24 hours later, a new session begins.

You will receive an alert when you reach 80% of your session limit. At 100%, automated responses will pause until your plan renews or you upgrade to a higher tier. We recommend upgrading your plan before hitting your limit to avoid any interruption in service. You can upgrade at any time from your dashboard.

No setup fees, no hidden charges. You pay the monthly subscription price for your chosen plan, and that is it. Depending on your connectivity setup, additional charges from third-party providers may apply. These are billed separately and are not part of your GorroBoys subscription.

Yes. GorroBoys is a month-to-month subscription. You can cancel at any time from your account settings and you will retain access until the end of your current billing period. We do not charge cancellation fees.

Yes. If your business requires more than 10 WhatsApp numbers, more than 8,000 sessions per month, custom integrations, dedicated infrastructure, or white-label options, contact us to discuss a custom arrangement.

GorroBoys is designed to let you automate WhatsApp conversations responsibly. The safest way to use any WhatsApp automation tool is to message only contacts who have opted in to hear from you, send relevant content, and honour opt-out requests promptly. Following WhatsApp’s messaging guidelines keeps your account in good standing.

The most common reason WhatsApp restricts a number is sending bulk messages to people who did not consent. GorroBoys provides guidance on building a compliant contact list and structuring broadcasts responsibly. Following these best practices keeps your number healthy and your deliverability high.

Currently, the AI assistant primarily handles text conversations. Incoming images can trigger specific flows (for example, “send an image of your receipt”), and you can send images and documents as part of your bot responses. Voice note transcription and full multimodal support are on our development roadmap.

Yes. You can switch any conversation from automated mode to manual (human agent) mode at any time from the dashboard. This is useful for complex queries that need a personal touch. When you mark the conversation as resolved, the bot can resume handling future messages from that contact.

The chat widget is a small JavaScript snippet you paste into your website’s HTML. It shows a floating WhatsApp button that, when clicked, opens a chat panel directly on your site. Visitors can start a conversation without leaving your page, and their messages route directly to your GorroBoys automation flow.

Yes. We offer a single WordPress plugin that covers both standard WordPress sites and WooCommerce stores. The plugin syncs your products, orders, and customer data with your GorroBoys account, enables automatic order notifications via WhatsApp, and adds the chat widget to your site with no coding required. Install it from the WordPress plugin directory or directly through your dashboard.

Yes. The Scale plan includes access to the GorroBoys REST API and webhook system, allowing you to trigger messages, manage contacts, and receive conversation events from your own systems. API documentation is available in the dashboard once you are on the Scale plan.

GorroBoys stores the WhatsApp phone number, display name, and conversation history of contacts who interact with your bot. This data is stored securely and is accessible only to you via your dashboard. We do not sell or share your customers’ data with third parties. See our Privacy Policy for full details.

Data is stored on secure cloud servers. We implement encryption in transit and at rest, regular backups, and access controls to protect your business and customer data.

If you cancel your subscription, your data is retained for 30 days, during which you can request an export. After 30 days, your account and associated data are permanently deleted from our systems.